Terms & Conditions

Loyalty Rewards

Loyalty Scheme Terms andConditions:

1. Loyalty Rewards
Jack Stillings Hairdressing loyalty scheme enables you to accumulate points and
redeem them for select purchases at Jack Stillings Hairdressing.

Points can be redeemed in full or as partial payment for all services at Jack
Stillings Hairdressing, excluding retail products or gift cards.

Points are awarded upon closure of your appointment bill, not at the time of
booking.

Your Jack Stillings Hairdressing Reward balance can be checked at any
participating salon or via the client portal within our booking system.

2. Point Redemption Guidelines:
Each point holds a value of five pence when redeemed against a service.

At Jack Stillings Hairdressing, a minimum of 200 points is required for
in-salon redemption. Points can be used in increments of 100. A maximum of 800 points can be redeemed in a single
transaction.

Points cannot be redeemed for services priced
at £30 or under.

3. Additional Terms:
Points cannot be earned on purchases made with redeemed Points.

Points hold no cash value.

Points can only be redeemed at the salon's till point, not during online or
phone bookings.

Points cannot be used in conjunction with other offers or as part-payment.

Redeemed points cannot be reused. In the event of a refund, redeemed points
will be refunded at their original value and cannot be exchanged for cash.

Used Points are non-transferable, non-redeemable, and non-reinstatable.

Points must be earned, held, and redeemed as outlined in this Agreement.

4. Validity and Usage:
Any Points obtained or utilized outside the terms of this agreement will be
considered invalid and ineligible for redemption.

Points are specific to individual clients and cannot be combined with points
from another client for joint redemption.

Jack Stillings Hairdressing reserves the right to forfeit accrued Points, suspend Point
collection and/or redemption rights, in case of agreement breach, fraudulent or
criminal activities, or provision of false information.

Blowdry Membership

Membership Programme Terms and Conditions:

1. Membership Enrollment:
To enroll in the membership program, the first payment must be made in advance.

Membership enrollment signifies agreement to abide by the terms and conditions outlined herein.

2. Appointment Booking:
Members are allowed to have a maximum of six appointments booked at any given time.

Upon completing an appointment, members may book another appointment, subject to availability.

Appointment bookings are subject to availability and must be scheduled in advance.

3. Payment and Renewal:
Membership fees are due on a recurring basis according to the chosen payment plan.

Failure to make timely payments may result in suspension or termination of membership privileges.

4. Cancellation Policy:
Any appointments booked after the cancellation of your membership, will then be charged at our regular pricing.

For example; If your last payment for your membership was on the 4th July, any appointments after the 4th August will be charged at our regular pricing.

5. Membership Privileges:
Members are entitled to exclusive benefits and discounts as outlined in the membership agreement.

Membership privileges are non-transferable and may not be shared with non-members.

6.Changes and Modifications:
The management reserves the right to modify or amend the terms and conditions of the membership program with prior notice.

Members will be informed of any changes via email.

7. Termination of Membership:
Membership may be terminated at the discretion of the management for violation of the terms and conditions or for any other justifiable reason.

Termination of membership will result in the forfeiture of all remaining membership privileges and benefits.

By enrolling in the membership program, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined above.

Extensions

Hair Extension Membership Terms and Conditions

1. Cancellation Policy
Clients must maintain this membership for a minimum of 3 months. If membership is cancelled within the initial 3-month period, fees are non-refundable, and members forfeit all membership benefits.

2. I-Tip & Nano
Members with I-tip and Nano extensions must schedule re-fitting appointments 11-13 weeks from date of initial fitting.

Only one appointment can be booked at a time, and members must complete their appointment before scheduling another.

3. Weave/Weft

Weave/Weft members are allowed to have a maximum of 2 appointments booked simultaneously.

Move-up appointments must be scheduled between 5-7 weeks after the initial fitting.

Refitting appointments should be scheduled 11-13 weeks from the initial fitting date.

4. General Membership Terms
Membership benefits are non-transferable.

Members are responsible for adhering to the appointment scheduling guidelines of which can be found on our cancellations page.

Jack Stillings Hairdressing reserves the right to modify membership terms and benefits with advanced notice.

By enrolling in the hair extensions membership program, members acknowledge and agree to abide by these terms and conditions.

Promotions

Offers and Promotions Terms and Conditions:

1. Discounts and Referral Rewards:
The salon offers discounts on selected services which are clearly outlined on the Promotions page to eligible clients as outlined in the promotional materials.

2. Validity and Updates:
Offers and promotions are available for a limited time only and are subject to change. Updated deals and dates can be found regularly on the Promotions page of our website.

3. Eligibility:
Eligibility is specified in each of the promotions on our promotions page.

4. Non-Combinable Offers:
Offers and promotions cannot be combined with any other discounts, vouchers, or promotional offers unless explicitly stated.

5. Booking Requirements:
Advanced booking is required for all appointments under the offers and promotions.
To claim promotion, Promotion must be quoted at time of booking.

New clients are required to pay a deposit at the time of booking to secure their appointment. The deposit amount is 50%.

6. Cancellation Policy:
The salon’s cancellation policy applies to all appointments booked under the offers and promotions. Details of the cancellation policy can be found on our cancellation policy page.

7. Non-Compliance:
Failure to comply with the terms and conditions may result in refusal of service or invalidation of the promotion.

The salon reserves the right to refuse service to any client who violates the terms and conditions of the offers and promotions.

By participating in the salon offers and promotions, clients acknowledge that they have read, understood, and agree to abide by the terms and conditions outlined above.

Complaints Policy

At Jack Stillings Hairdressing, we strive to provide exceptional service to all our clients. However, we recognise that there may be instances where you may not be completely satisfied with your experience. We take all complaints seriously and are committed to resolving them promptly and fairly.

How to Raise a Complaint:

If you have a complaint, please follow these steps:

1. Speak to Your Stylist or Salon Manager: In the first instance, please raise your concerns with your stylist or the salon manager. They will do their best to address your complaint immediately. Please do this within 7 calendar days of your appointment. Any complaint after this time will not be valid.

2. Formal Complaint: If your complaint is not resolved to your satisfaction, or if you prefer not to discuss it directly with your stylist or manager, you can submit a formal complaint in writing. Please address your written complaint to Toni Walsh and either hand it in at the salon or email it to toni.walsh@jackstillings.com. Please provide as much detail as possible, including your contact information.

Complaint Handling Process:

Once we receive your complaint, we will follow this process:

1. Acknowledgement: We will acknowledge receipt of your complaint within 7 calendar days either verbally or in writing, depending on how the complaint was received.

2. Investigation: We will investigate your complaint thoroughly, which may involve speaking to staff members involved and reviewing any relevant records or documentation.

3. Resolution: We will work to resolve your complaint as quickly as possible. This may involve offering an apology, rectifying the issue, or providing compensation where appropriate. Our salon policy is that you must allow a member of our team to rectify the issue free of charge where necessary. This may be over multiple appointments where necessary. Otherwise no compensation will be provided.

4. Communication: Throughout the process, we will keep you informed of the progress of your complaint and any actions we are taking to resolve it.

Escalation:

If you feel that your complaint has not been resolved satisfactorily, you may escalate it to a higher level of management. Please address any escalated complaints to Jack Stillings and provide details of your previous correspondence.

Recording and Learning:

We will keep records of all complaints received and the actions taken to resolve them. This information will be used to identify any recurring issues and implement measures to prevent similar complaints in the future.

Confidentiality:

We treat all complaints with the strictest confidence. Your complaint will only be shared with those directly involved in resolving it.

Commitment to Staff Well-being:

Clients who raise concerns or complaints are expected to do so in a calm and respectful manner and to work with us towards a resolution. We are committed to ensuring the safety and well-being of our staff at all times. We will take all necessary steps to protect them from any form of harassment or mistreatment. Our staff members deserve to be treated with dignity and respect, and we will not hesitate to take action to uphold these principles.

Feedback:

We welcome feedback on our complaints handling process. If you have any suggestions for how we can improve, please let us know.

Thank you for taking the time to read our complaints policy. We are committed to ensuring that all our clients have a positive experience at Jack Stillings Hairdressing.

Jack Stillings - Senior Manager

Jack Stillings Hairdressing

Behaviour Policy

Rude or Abusive Behaviour towards Staff:

At Jack Stillings Hairdressing, we have zero tolerance for rude or abusive behaviour towards any member of our staff. We strive to maintain a respectful and professional environment for both our clients and our team members. Any form of verbal abuse, harassment, or disrespectful behaviour directed towards our staff will not be tolerated under any circumstances.

Repercussions:

If a client engages in rude or abusive behaviour towards any member of our staff, we reserve the right to take appropriate action, including but not limited to:

1. Immediate Termination of Service: If a client is behaving in a manner that is rude, disrespectful or abusive towards our staff during a service, we reserve the right to terminate the service immediately. The safety and well-being of our staff are our top priority, and we will not subject them to any form of mistreatment.

2. Refusal of Future Service: Clients who engage in rude or abusive behaviour may be refused future service at Jack Stillings Hairdressing. We believe in creating a positive and welcoming atmosphere for all our clients, and we cannot accommodate those who disrupt that environment with their behaviour.

3. Blacklisting: In severe cases of abusive behaviour, we may choose to blacklist the client from booking appointments at our salon in the future. This decision will be made at the discretion of salon management and will be communicated to the client in writing.

No Compensation or Fix:

It's important to note that engaging in rude or abusive behaviour towards our staff will not result in any compensation or resolution to any existing issues the client may have. Regardless of the circumstances, such behaviour is unacceptable and will not be rewarded with special treatment or accommodations.